How we work.
Step 1 — Discovery
We learn about your brand, tone, tools, and support needs — by quick call or email, whichever you prefer. Once everything’s clear (hours, agents, start date), we send a simple month-to-month service agreement to sign.
Step 2 — Agent Selection & Training
We shortlist agents who fit your needs and share detailed profiles for review. You can approve them or request alternatives. Once confirmed, Stafers trains them on your brand tone, tools, and workflows before launch.• You choose who joins your team
• Training handled 100 % by Stafers
Step 3 — Go Live & Monitor
Once training is complete, your agents go live and start supporting your customers. Stafers manages daily performance, quality checks, and reporting — so you stay focused on running your business.• Daily oversight and feedback included
• Weekly performance reports for full transparency
After Launch
From there, we stay in close touch to ensure everything runs smoothly. You’ll receive ongoing support, performance updates, and flexibility to adjust your team anytime.
→ We learn → you choose → we manage.
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Services.
Pre-Trained Agents, Ready in Days
Skip the hiring and onboarding headaches.
We handpick and train customer support agents who fit your brand tone and tools. Ready to start in under a week.
Fully fluent English-speaking agents.
Setup & onboarding handled by Stafers.
Fully Managed at No Extra Cost
No need to hire a manager.
Stafers supervises, coaches, and tracks every agent for free
daily performance, quality, and professionalism handled for you.
Real-time monitoring and feedback system.
Dedicated team lead included at no extra charge.
Transparent Pricing, Zero Risk
Start small or scale fast.
$15/h per agent or $14/h when hiring 3+ agents.
Minimum 2 part-time agents — no contracts, no hassle.
Pay only for active hours worked.
Month-to-month flexibility with no commitment.
Let’s build your customer support team together.
Our team.
Kenny Kili - Head of Client Services
Oversees all client partnerships, operations, and quality control. With a background in customer experience and brand strategy, Kili ensures every Stafers client receives personalized,
high-performing support.
Rida Talibi - Training & Quality Supervisor
Designs and delivers brand-specific training programs for agents. Rida monitors chat quality, speed, and tone consistency to maintain Stafers performance standards.
Mahat Kali - Operations Lead
Manages agent schedules, onboarding, and daily performance tracking. Mahat ensures smooth communication between clients and their remote teams.
Youssef Bachraoui - Client Success Manager
Dedicated point of contact for all client accounts. Youssef handles reporting, updates, and ensures every partnership runs efficiently from start to finish.
Let’s build your customer support team together.
Contact.
Get a quote.
Tell us what you need, and we’ll build
the perfect support setup for your brand.
Whether you prefer a quick email or a short call,
we’ll reply within 24 hours to get things moving.
Email us.
Send us a message.
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